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Standard Travel Business Terms
Ministry of Land, Infrastructure, Transport and Tourism Announcement No. 1593

Pursuant to Article 12-3 of the Travel Agency Law (Law No. 239 of 1952), the entire "Standard Travel Agency Terms and Conditions" (Ministry of Transport Announcement No. 790 of December 19, 1995) is hereby revised as follows and promulgated.

December 16, 2004

Minister of Land, Infrastructure, Transport and Tourism, Kazuo Kitagawa

Last Revised: Joint Announcement No. 1 of the Tourism Agency and Consumer Affairs Agency, dated March 2, 2020 (Applicable from April 1, 2020)


Standard Travel Agency Terms and Conditions

[Original text is written vertically]

Part on Organized Package Tour Contracts

Chapter 1 General Provisions

(Scope of Application)

Article 1 Contracts concerning Organized Package Tours (hereinafter referred to as "Organized Package Tour Contracts") concluded between our company and travelers shall be governed by the provisions of these Terms and Conditions. Matters not stipulated herein shall be governed by laws and regulations or generally established customs.

2 Notwithstanding the preceding paragraph, if the Company concludes a special written agreement with the traveler that does not violate laws and regulations and is not disadvantageous to the traveler, such special agreement shall prevail.

(Definition of Terms)

Article 2 In these Terms and Conditions, "Organized Package Tour" refers to a tour implemented by the Company according to a pre-determined travel plan formulated for the purpose of recruiting travelers, which specifies the travel destination(s) and itinerary, the content of transportation or accommodation services that travelers can receive, and the amount of the travel price the traveler shall pay to the Company.

2 In these Terms and Conditions, "Domestic Travel" refers to travel solely within Japan, and "Overseas Travel" refers to travel other than Domestic Travel.

3 In this Part, "Communication Contract" refers to an Organized Package Tour Contract concluded by the Company by accepting applications via telephone, mail, facsimile, internet, or other means of communication from card members of a credit card company affiliated with the Company or with a company that sells the Company's Organized Package Tours on its behalf (hereinafter referred to as "Affiliated Company"). It is a contract where the traveler consents in advance that the Company will settle claims or debts related to the travel price, etc., arising from the Organized Package Tour Contract, in accordance with the separate Affiliated Company's card membership regulations after the date such claim or debt is due for performance, and where the traveler pays the travel price, etc., for said Organized Package Tour Contract by the methods specified in Article 12, Paragraph 2; Article 16, Paragraph 1, latter part; and Article 19, Paragraph 2.

4 In these Terms and Conditions, "Card Usage Date" refers to the date on which the traveler or the Company should perform the payment or refund obligation for the travel price, etc., based on the Organized Package Tour Contract.

(Content of Travel Contract)

Article 3 In an Organized Package Tour Contract, the Company undertakes to make arrangements and manage the itinerary so that the traveler can receive transportation, accommodation, and other travel-related services (hereinafter referred to as "Travel Services") provided by transportation/accommodation agencies, etc., in accordance with the travel itinerary set by the Company.

(Arrangement Subcontractor)

Article 4 In performing an Organized Package Tour Contract, the Company may delegate all or part of the arrangements to other travel agents, arrangement service providers, or other assistants within or outside Japan.


Chapter 2 Conclusion of Contract

(Application for Contract)

Article 5 A traveler wishing to apply to the Company for an Organized Package Tour Contract must submit to the Company the Company's prescribed application form (hereinafter referred to as "Application Form") filled out with prescribed particulars, together with a deposit of an amount separately determined by the Company.

2 A traveler wishing to apply to the Company for a Communication Contract must, notwithstanding the preceding paragraph, notify the Company of the name of the Organized Package Tour to be applied for, the travel commencement date, member number, and other particulars (hereinafter collectively referred to as "Member Number, etc." in the next Article).

3 The deposit under Paragraph 1 shall be treated as part of the travel price or as part of the cancellation fee or penalty.

4 A traveler requiring special consideration when participating in an Organized Package Tour must declare so at the time of application for the contract. In such a case, the Company shall accommodate such request to the extent possible.

5 Expenses required for special measures taken by the Company for the traveler based on the declaration under the preceding paragraph shall be borne by the traveler.

(Reservation by Telephone, etc.)

Article 6 The Company accepts reservations for Organized Package Tour Contracts via telephone, mail, facsimile, internet, or other means of communication. In such cases, the contract is not concluded at the time of reservation, and the traveler must, after the Company notifies acceptance of the reservation, submit the Application Form and deposit or notify the Member Number, etc., to the Company within the period specified by the Company, in accordance with the provisions of Paragraph 1 or 2 of the preceding Article.

2 When the Application Form and deposit are submitted or the Member Number, etc., is notified in accordance with the preceding paragraph, the order of conclusion of the Organized Package Tour Contract shall be based on the order of acceptance of said reservation.

3 If the traveler fails to submit the deposit or notify the Member Number, etc., within the period under Paragraph 1, the Company shall treat it as if there had been no reservation.

(Refusal of Contract Conclusion)

Article 7 The Company may refuse to conclude an Organized Package Tour Contract in the following cases.

1 When the traveler does not meet conditions for participating travelers such as gender, age, qualifications, skills, etc., that the Company has clearly indicated in advance.

2 When the number of applicants reaches the planned recruitment number.

3 When the traveler is likely to cause nuisance to other travelers or hinder the smooth implementation of group activities.

4 When attempting to conclude a Communication Contract, and the traveler's credit card is invalid, etc., making it impossible for the traveler to settle all or part of the debt related to the travel price, etc., in accordance with the Affiliated Company's card membership regulations.

5 When the traveler is recognized as a member of a violent group, quasi-member of a violent group, person related to a violent group, enterprise related to a violent group, sokaiya, or other anti-social forces.

6 When the traveler has engaged in violent demands, unjustifiable demands, threatening words or actions or use of violence concerning transactions, or acts equivalent thereto against the Company.

7 When the traveler has spread rumors, used deceit or force to damage the Company's credit or interfere with the Company's business, or engaged in acts equivalent thereto.

8 When there are other operational reasons for the Company.

(Time of Contract Conclusion)

Article 8 An Organized Package Tour Contract shall be deemed concluded when the Company accepts the conclusion of the contract and receives the deposit under Article 5, Paragraph 1.

2 A Communication Contract shall, notwithstanding the preceding paragraph, be deemed concluded when the Company's notification of acceptance of the contract reaches the traveler.

(Delivery of Contract Document)

Article 9 The Company shall promptly deliver to the traveler, after the contract is concluded as per the preceding Article, a document (hereinafter referred to as "Contract Document") stating the travel itinerary, content of Travel Services, travel price, other travel conditions, and matters concerning the Company's responsibility.

2 The scope of Travel Services for which the Company undertakes the obligation to arrange and manage the itinerary under the Organized Package Tour Contract shall be as stated in the Contract Document under the preceding paragraph.

(Confirmation Document)

Article 10 If the Contract Document under the preceding Article, Paragraph 1 cannot state the confirmed travel itinerary or the names of transportation or accommodation agencies, the Company shall, after listing prospectively used accommodation agencies and names of important transportation agencies on said Contract Document, deliver a document (hereinafter referred to as "Confirmation Document") stating the confirmed status of these by the date stipulated in said Contract Document, which shall be the day before the travel commencement date (or the travel commencement date itself, if the application for the Organized Package Tour Contract is made on or after the seventh day counting backward from the day before the travel commencement date).

2 In the case of the preceding paragraph, if a traveler inquires about the status of arrangements, the Company shall respond promptly and appropriately, even before delivering the Confirmation Document.

3 If a Confirmation Document is delivered under Paragraph 1, the scope of Travel Services for which the Company undertakes the obligation to arrange and manage the itinerary under Paragraph 2 of the preceding Article shall be specified as stated in said Confirmation Document.

(Method Using Information and Communication Technology)

Article 11 If, with the traveler's prior consent, the Company provides the items to be stated in the document to be delivered when concluding an Organized Package Tour Contract (a document stating travel itinerary, content of Travel Services, travel price, other travel conditions, and matters concerning the Company's responsibility), the Contract Document, or the Confirmation Document, by means of information and communication technology instead of delivering such document, and confirms that said items (hereinafter referred to as "Items to be Stated" in this Article) have been recorded in a file provided in the communication equipment used by the traveler.

2 In the case of the preceding paragraph, if the communication equipment used by the traveler is not equipped with a file for recording the Items to be Stated, the Company shall record the Items to be Stated in a file provided in the communication equipment used by the Company (limited to those exclusively for the use of said traveler) and confirm that the traveler has viewed the Items to be Stated.

(Travel Price)

Article 12 The traveler must pay to the Company the travel price in the amount stated in the Contract Document by the date stated in the Contract Document, which shall be before the travel commencement date.

2 When a Communication Contract is concluded, the Company shall receive payment of the travel price in the amount stated in the Contract Document via the Affiliated Company's credit card without the traveler's signature on the prescribed voucher. Also, the Card Usage Date shall be the date of conclusion of the travel contract.


Chapter 3 Amendment of Contract

(Amendment of Contract Content)

Article 13 In the event of occurrences such as natural disasters, wars, riots, suspension of Travel Services by transportation/accommodation agencies, etc., orders from governmental authorities, provision of transportation services not according to the original operation plan, or other causes beyond the control of the Company, and when unavoidable for ensuring the safe and smooth implementation of the tour, the Company may amend the travel itinerary, content of Travel Services, and other content of the Organized Package Tour Contract (hereinafter referred to as "Contract Content") by promptly explaining in advance to the traveler the reason why such cause is beyond its control and the causal relationship with such cause. However, in urgent and unavoidable cases, the explanation may be provided after the amendment.

(Change in Travel Price Amount)

Article 14 If the fares/charges applicable to transportation agencies used in implementing an Organized Package Tour (hereinafter referred to as "Applicable Fares/Charges" in this Article) are significantly increased or decreased beyond the normally expected extent due to drastic economic changes, etc., compared to the Applicable Fares/Charges that were publicly announced and effective at the time indicated when recruiting for the Organized Package Tour, the Company may increase or decrease the travel price within the range of such increased or decreased amount.

2 When the Company increases the travel price pursuant to the preceding paragraph, it shall notify the traveler thereof before the 15th day counting backward from the day before the travel commencement date.

3 When a decrease in the Applicable Fares/Charges under Paragraph 1 occurs, the Company shall decrease the travel price by the amount of such decrease pursuant to said paragraph.

4 If a decrease or increase in expenses required for implementing the tour occurs due to an amendment of Contract Content pursuant to the preceding Article (excluding cases where the increase in expenses is due to shortages of seats, rooms, or other facilities of transportation/accommodation agencies, etc., even though they are providing said Travel Services), the Company may change the amount of the travel price within the scope of such amendment at the time of amending the Contract Content.

5 If the Contract Document states that the travel price differs depending on the number of persons using transportation/accommodation agencies, etc., and after conclusion of the Organized Package Tour Contract, the number of users changes due to reasons not attributable to the Company, the Company may change the amount of the travel price as stated in the Contract Document.

(Substitution of Traveler)

Article 15 A traveler who has concluded an Organized Package Tour Contract with the Company may, with the Company's consent, transfer his/her contractual position to a third party.

2 A traveler seeking the Company's consent under the preceding paragraph must submit to the Company a prescribed form filled out with prescribed particulars, together with a prescribed fee.

3 The transfer of contractual position under Paragraph 1 shall take effect when the Company gives its consent. Thereafter, the third party who receives the transfer of the contractual position under the travel contract shall succeed to all rights and obligations of the traveler pertaining to said Organized Package Tour Contract.


Chapter 4 Cancellation of Contract

(Traveler's Right to Cancel)

Article 16 A traveler may cancel an Organized Package Tour Contract at any time by paying the cancellation fee prescribed in Appendix 1 to the Company. When canceling a Communication Contract, the Company shall receive payment of the cancellation fee via the Affiliated Company's credit card without the traveler's signature on the prescribed voucher.

2 Notwithstanding the preceding paragraph, a traveler may cancel an Organized Package Tour Contract without paying a cancellation fee before the commencement of travel in the following cases.

1 When the Contract Content is amended by the Company; provided, however, that this shall be limited to cases where such amendment is one listed in the upper column of Appendix 2 or is otherwise significant.

2 When the travel price is increased pursuant to Article 14, Paragraph 1.

3 When occurrences such as natural disasters, wars, riots, suspension of Travel Services by transportation/accommodation agencies, etc., orders from governmental authorities, or other causes arise, making the safe and smooth implementation of the tour impossible or extremely likely to become impossible.

4 When the Company fails to deliver the Confirmation Document to the traveler by the deadline under Article 10, Paragraph 1.

5 When the implementation of the tour according to the travel itinerary stated in the Contract Document becomes impossible due to causes attributable to the Company.

3 After commencement of travel, if the traveler becomes unable to receive Travel Services stated in the Contract Document due to causes not attributable to said traveler, or if the Company notifies the traveler to that effect, the traveler may, notwithstanding Paragraph 1, cancel the contract for the portion of Travel Services that have become unable to be received without paying a cancellation fee.

4 In the case of the preceding paragraph, the Company shall refund to the traveler the amount corresponding to the portion of the travel price related to the Travel Services that have become unable to be received. However, if the case under the preceding paragraph is not due to causes attributable to the Company, the amount obtained by deducting from said amount the amount corresponding to cancellation fees, penalties, and other expenses already paid or to be paid for said Travel Services shall be refunded to the traveler.

(Company's Right to Cancel, etc. - Cancellation Before Travel Commencement)

Article 17 The Company may cancel an Organized Package Tour Contract before the commencement of travel by explaining the reasons to the traveler in the following cases.

1 When it becomes apparent that the traveler does not meet conditions for participating travelers such as gender, age, qualifications, skills, etc., that the Company has clearly indicated in advance.

2 When the traveler is deemed unable to endure the tour due to illness, absence of necessary assistant, or other reasons.

3 When the traveler is deemed likely to cause nuisance to other travelers or hinder the smooth implementation of group travel.

4 When the traveler demands burdens regarding the Contract Content beyond a reasonable scope.

5 When the number of travelers fails to reach the minimum number of participants required for operation stated in the Contract Document.

6 When it becomes extremely likely that travel implementation conditions such as necessary snowfall for ski tours, which were clearly indicated at the time of contract conclusion, will not be met.

7 When occurrences such as natural disasters, wars, riots, suspension of Travel Services by transportation/accommodation agencies, etc., orders from governmental authorities, or other causes beyond the control of the Company arise, making the safe and smooth implementation of the tour according to the travel itinerary stated in the Contract Document impossible or extremely likely to become impossible.

8 When a Communication Contract has been concluded, and the traveler's credit card becomes invalid, etc., making it impossible for the traveler to settle all or part of the debt related to the travel price, etc., in accordance with the Affiliated Company's card membership regulations.

9 When it becomes apparent that the traveler falls under any of Article 7, Items 5 to 7.

2 If the traveler fails to pay the travel price by the date stated in the Contract Document under Article 12, Paragraph 1, the traveler shall be deemed to have canceled the Organized Package Tour Contract on the day following said date. In this case, the traveler must pay to the Company a penalty equivalent to the amount of the cancellation fee prescribed in the preceding Article, Paragraph 1.

3 When the Company intends to cancel an Organized Package Tour Contract due to the grounds listed in Item 5 of Paragraph 1, it shall notify the traveler of the tour cancellation before the 13th day counting backward from the day before the travel commencement date (for day trips, before the 3rd day) for Domestic Travel, and before the 23rd day counting backward from the day before the travel commencement date (for tours commencing during the peak period prescribed in Appendix 1, before the 33rd day) for Overseas Travel.

(Company's Right to Cancel - Cancellation After Travel Commencement)

Article 18 The Company may cancel part of an Organized Package Tour Contract by explaining the reasons to the traveler even after the commencement of travel in the following cases.

1 When the traveler becomes unable to continue the tour due to illness, absence of necessary assistant, or other reasons.

2 When the traveler, by violating instructions from the Company's tour conductor or other personnel for the safe and smooth implementation of the tour, or by committing assault or intimidation against such personnel or other fellow travelers, disrupts group discipline and hinders the safe and smooth implementation of the tour.

3 When it becomes apparent that the traveler falls under any of Article 7, Items 5 to 7.

4 When occurrences such as natural disasters, wars, riots, suspension of Travel Services by transportation/accommodation agencies, etc., orders from governmental authorities, or other causes beyond the control of the Company arise, making the continuation of the tour impossible.

2 When the Company cancels an Organized Package Tour Contract pursuant to the preceding paragraph, the contractual relationship between the Company and the traveler shall terminate only prospectively. In this case, the Company's obligation regarding Travel Services already provided to the traveler shall be deemed to have been validly performed.

3 In the case of the preceding paragraph, the Company shall refund to the traveler the amount obtained by deducting from the amount corresponding to the portion of the travel price related to Travel Services not yet received by the traveler, the amount corresponding to cancellation fees, penalties, and other expenses already paid or to be paid for said Travel Services.

(Refund of Travel Price)

Article 19 If an amount refundable to the traveler arises due to a decrease in the travel price pursuant to Article 14, Paragraphs 3 to 5, or due to cancellation of an Organized Package Tour Contract pursuant to the preceding three Articles, the Company shall refund said amount to the traveler within 7 days from the day following the cancellation for refunds due to cancellation before travel commencement, or within 30 days from the day following the travel end date stated in the Contract Document for refunds due to price decrease or cancellation after travel commencement.

2 If the Company has concluded a Communication Contract with a traveler and an amount refundable to the traveler arises due to a decrease in the travel price pursuant to Article 14, Paragraphs 3 to 5, or due to cancellation of a Communication Contract pursuant to the preceding three Articles, the Company shall refund said amount to the traveler in accordance with the Affiliated Company's card membership regulations. In this case, the Company shall notify the traveler of the amount to be refunded within 7 days from the day following the cancellation for refunds due to cancellation before travel commencement, or within 30 days from the day following the travel end date stated in the Contract Document for refunds due to price decrease or cancellation after travel commencement, and the date such notification is made to the traveler shall be the Card Usage Date.

3 The provisions of the preceding two paragraphs shall not prevent the traveler or the Company from exercising the right to claim damages as prescribed in Article 27 or Article 30, Paragraph 1.

(Arrangements for Return After Contract Cancellation)

Article 20 When the Company cancels an Organized Package Tour Contract after the commencement of travel pursuant to Article 18, Paragraph 1, Item 1 or 4, it shall undertake, upon the traveler's request, to arrange necessary Travel Services for the traveler to return to the departure point of said tour.

2 In the case of the preceding paragraph, all expenses required for the return travel to the departure point shall be borne by the traveler.


Chapter 5 Group Contracts

(Group Contracts)

Article 21 The provisions of this Chapter shall apply to the conclusion of an Organized Package Tour Contract applied for by multiple travelers traveling the same itinerary at the same time who designate a responsible representative (hereinafter referred to as "Contract Representative").

(Contract Representative)

Article 22 Unless otherwise agreed, the Company shall regard the Contract Representative as having full authority to represent the travelers constituting the group (hereinafter referred to as "Constituent Members") concerning the conclusion of the Organized Package Tour Contract, and transactions related to travel business for said group shall be conducted with said Contract Representative.

2 The Contract Representative must submit a list of Constituent Members to the Company by the date specified by the Company.

3 The Company shall bear no responsibility whatsoever for debts or obligations that the Contract Representative currently owes or is expected to owe to Constituent Members in the future.

4 If the Contract Representative does not accompany the group, after the commencement of travel, a Constituent Member designated in advance by the Contract Representative shall be regarded as the Contract Representative.


Chapter 6 Itinerary Management

(Itinerary Management)

Article 23 The Company shall endeavor to ensure the safe and smooth implementation of the traveler's travel and shall perform the following services for the traveler. However, this shall not apply if the Company has concluded a different special agreement with the traveler.

1 When it is recognized that the traveler may be unable to receive Travel Services during the travel, take necessary measures to ensure that the traveler can reliably receive the provision of Travel Services in accordance with the Organized Package Tour Contract.

2 If, despite taking the measures under the preceding item, it becomes unavoidable to amend the Contract Content, arrange alternative services. In such case, when amending the travel itinerary, efforts shall be made to ensure that the amended itinerary conforms to the original itinerary's purpose; when amending the content of Travel Services, efforts shall be made to ensure that the amended Travel Services are equivalent to the original ones, and efforts shall be made to minimize changes to the Contract Content.

(Instructions from the Company)

Article 24 During the period from the commencement to the end of travel, when traveling as a group, the traveler must follow the Company's instructions for the safe and smooth implementation of the travel.

(Services of Tour Conductors, etc.)

Article 25 Depending on the content of the tour, the Company may have tour conductors or other personnel accompany the tour to perform all or part of the services listed in the items of Article 23 and other services incidental to said Organized Package Tour that the Company deems necessary.

2 The hours during which the tour conductors or other personnel under the preceding paragraph engage in the services under said paragraph shall, in principle, be from 8:00 to 20:00.

(Protective Measures)

Article 26 If a traveler during travel is deemed to be in a condition requiring protection due to illness, injury, etc., the Company may take necessary measures. In such case, if this is not due to causes attributable to the Company, the expenses required for such measures shall be borne by the traveler, and the traveler must pay such expenses to the Company by the method designated by the Company by the date specified by the Company.


Chapter 7 Liability

(Company's Liability)

Article 27 In performing an Organized Package Tour Contract, if the Company or a person to whom arrangements are delegated pursuant to Article 4 (hereinafter referred to as "Arrangement Subcontractor") causes damage to the traveler through willful misconduct or negligence, the Company shall be liable to compensate for such damage. However, this shall be limited to cases where notification is made to the Company within two years from the day following the occurrence of the damage.

2 If a traveler suffers damage due to causes beyond the control of the Company or its Arrangement Subcontractor, such as natural disasters, wars, riots, suspension of Travel Services by transportation/accommodation agencies, etc., orders from governmental authorities, or other similar causes, the Company shall not be liable to compensate for such damage, except in the case of the preceding paragraph.

3 Regarding damage to hand luggage arising under Paragraph 1, notwithstanding the provisions of said paragraph, the Company shall compensate only if notification is made to the Company within 14 days from the day following the occurrence of the damage for Domestic Travel, or within 21 days for Overseas Travel, and the compensation shall be limited to 150,000 yen per traveler (except in cases of willful misconduct or gross negligence on the part of the Company).

(Special Compensation)

Article 28 Irrespective of whether the Company's liability under Paragraph 1 of the preceding Article arises, the Company shall pay a predetermined amount of compensation and consolation money for certain damages suffered by a traveler to his/her life, body, or hand luggage during participation in an Organized Package Tour, in accordance with the separate Special Compensation Regulations.

2 If the Company is liable under Paragraph 1 of the preceding Article for the damage under the preceding paragraph, the compensation to be paid by the Company under the preceding paragraph shall, within the limit of the amount of damages to be paid based on said liability, be deemed to be such damages.

3 In the case of the preceding paragraph, the Company's obligation to pay compensation under Paragraph 1 shall be reduced by an amount equivalent to the damages the Company is obligated to pay under Paragraph 1 of the preceding Article (including compensation deemed to be damages pursuant to the preceding paragraph).

4 An Organized Package Tour implemented by the Company targeting travelers participating in an Organized Package Tour for which a separate travel price is collected shall be treated as part of the content of the main Organized Package Tour Contract.

(Itinerary Guarantee)

Article 29 If an important change in the Contract Content listed in the upper column of Appendix 2 (excluding changes under the following items (excluding those due to shortages of seats, rooms, or other facilities of transportation/accommodation agencies, etc., even though they are providing said Travel Services)) occurs, the Company shall pay change compensation money of an amount equal to or greater than the travel price multiplied by the rate stated in the lower column of the same table within 30 days from the day following the travel end date. However, this shall not apply if it is clear that the Company's liability under Article 27, Paragraph 1 will arise regarding said change.

1 Changes due to the following causes: a. Natural disasters b. Wars c. Riots d. Orders from governmental authorities e. Suspension of Travel Services by transportation/accommodation agencies, etc. f. Provision of transportation services not according to the original operation plan g. Measures necessary to ensure the safety of the life or body of tour participants

2 Changes pertaining to the portion canceled when an Organized Package Tour Contract is canceled pursuant to Articles 16 to 18.

2 The amount of change compensation money to be paid by the Company shall be limited to an amount obtained by multiplying the travel price by a rate of 15% or more set by the Company, per traveler per Organized Package Tour. Also, if the amount of change compensation money to be paid per traveler per Organized Package Tour is less than 1,000 yen, the Company shall not pay change compensation money.

3 If it becomes clear after the Company pays change compensation money pursuant to Paragraph 1 that the Company's liability under Article 27, Paragraph 1 will arise regarding said change, the traveler must return the change compensation money pertaining to said change to the Company. In this case, the Company shall pay the balance after offsetting the amount of damages to be paid by the Company pursuant to said paragraph against the amount of change compensation money to be returned by the traveler.

(Traveler's Liability)

Article 30 If the Company suffers damage due to the willful misconduct or negligence of a traveler, said traveler must compensate for such damage.

2 When concluding an Organized Package Tour Contract, the traveler shall endeavor to utilize information provided by the Company and understand the traveler's rights and obligations and other content of the Organized Package Tour Contract.

3 After the commencement of travel, for the smooth receipt of Travel Services stated in the Contract Document, if the traveler perceives that Travel Services different from those stated in the Contract Document are being provided, the traveler must promptly notify the Company, the Company's Arrangement Subcontractor, or the provider of said Travel Services at the travel location.


Chapter 8 Business Guarantee Deposit (When Not a Guarantee Member of the Travel Agents Association)

(Business Guarantee Deposit)

Article 31 A traveler or Constituent Member who has concluded an Organized Package Tour Contract with the Company may receive performance from the business guarantee deposit deposited by the Company pursuant to Article 7, Paragraph 1 of the Travel Agency Law for claims arising from said transaction.

2 The name and location of the depository where the Company has deposited the business guarantee deposit are as follows.

1 Name: **Osaka Legal Affairs Bureau**

2 Location: **〒540-0008 3-1-41, Otemae, Chuo-ku, Osaka City, Osaka Prefecture**


Chapter 8 Compensation Business Guarantee Deposit (When a Guarantee Member of the Travel Agents Association)

(Compensation Business Guarantee Deposit)

Article 31 The Company is a guarantee member of the **Japan Association of Travel Agents (Address: __ Ward, __ Town, __ Chome, __ Ban, __ Go, Tokyo)**.

2 A traveler or Constituent Member who has concluded an Organized Package Tour Contract with the Company may receive performance from the compensation business guarantee deposit deposited by the Japan Association of Travel Agents mentioned in the preceding paragraph for claims arising from said transaction, up to __ yen.

3 The Company has paid a contribution to the compensation business guarantee deposit to the Japan Association of Travel Agents pursuant to Article 49, Paragraph 1 of the Travel Agency Law and therefore has not deposited a business guarantee deposit pursuant to Article 7, Paragraph 1 of the same law.


Appendix 1 Cancellation Fee (Related to Article 16, Paragraph 1)

I. Cancellation Fee for Domestic Travel

Category

Cancellation Fee

(1) Organized Package Tour Contracts other than those under the next item


a. Cases other than those listed in b. to f. (limited to cases where the Company clearly indicates the amount of planning fee as a planning fee in the Contract Document)

Corresponding Amount

b. When canceling on or after the 20th day counting backward from the day before the travel commencement date (10th day for day trips) (excluding cases listed in c. to f.)

Within 20% of travel price

c. When canceling on or after the 7th day counting backward from the day before the travel commencement date (excluding cases listed in d. to f.)

Within 30% of travel price

d. When canceling on the day before the travel commencement date

Within 40% of travel price

e. When canceling on the travel commencement date (excluding cases listed in f.)

Within 50% of travel price

f. When canceling after travel commencement or in case of no-show without notice

Within 100% of travel price

(2) Organized Package Tour Contracts utilizing chartered vessels

According to the cancellation fee provisions for said vessel.


II. Cancellation Fee for Overseas Travel

CategoryCancellation Fee
(1) Organized Package Tour Contracts utilizing aircraft when departing from or returning to Japan (excluding tour contracts listed in the next item)

a. When the travel commencement date falls during the peak period and cancellation is made on or after the 40th day counting backward from the day before the travel commencement date (excluding cases listed in b. to d.)

b. When canceling on or after the 30th day counting backward from the day before the travel commencement date (excluding cases listed in c. and d.)

c. When canceling on or after the day before the travel commencement date (excluding cases listed in d.)

d. When canceling after travel commencement or in case of no-show without notice

Within 10% of travel price


Within 20% of travel price


Within 50% of travel price

Within 100% of travel price

(2) Organized Package Tour Contracts utilizing chartered aircraft

a. When canceling on or after the 90th day counting backward from the day before the travel commencement date (excluding cases listed in b. to d.)

b. When canceling on or after the 30th day counting backward from the day before the travel commencement date (excluding cases listed in c. and d.)

c. When canceling on or after the 20th day counting backward from the day before the travel commencement date (excluding cases listed in d.)

d. When canceling on or after the 3rd day counting backward from the day before the travel commencement date or in case of no-show without notice

Within 20% of travel price


Within 50% of travel price


Within 80% of travel price


Within 100% of travel price

III. Organized Package Tour Contracts utilizing vessels when both departing from and returning to JapanAccording to the cancellation fee provisions for said vessel.
Note: "Peak period" refers to December 20 to January 7, April 27 to May 6, and July 20 to August 31.
Remarks (1) The amount of the cancellation fee is clearly indicated in the Contract Document. (2) For the application of this table, "after travel commencement" means on or after the time of "commencement of receiving service provision" prescribed in Article 2, Paragraph 3 of the separate Special Compensation Regulations.


Appendix 2 Change Compensation Money (Related to Article 29, Paragraph 1)


Changes Requiring Payment of Change Compensation MoneyRate Per Incident (%)
Before Travel CommencementAfter Travel Commencement
1. Change of the travel commencement date or travel end date stated in the Contract Document1.53.0
2. Change of the tourist attraction or tourist facility to be entered (including restaurants) or other travel destinations stated in the Contract Document1.02.0
3. Change to a lower class or equipment of transportation agency with lower charges stated in the Contract Document (limited to cases where the total charges for the class and equipment after change are lower than those for the class and equipment stated in the Contract Document)1.02.0
4. Change of the type or company name of the transportation agency stated in the Contract Document1.02.0
5. Change to a different flight for the airport in Japan serving as the travel commencement point or travel end point stated in the Contract Document1.02.0
6. Change from a direct flight between Japan and a foreign country to a connecting or transit flight as stated in the Contract Document1.02.0
7. Change of the type or name of the accommodation agency stated in the Contract Document1.02.0
8. Change of the room type, equipment, view, or other room conditions of the accommodation agency stated in the Contract Document1.02.0
9. Changes among the preceding items that pertain to items stated in the tour title within the Contract Document2.55.0

Note 1: "Before travel commencement" means cases where the traveler is notified of the change on or before the day before the travel commencement date; "after travel commencement" means cases where the traveler is notified of the change on or after the travel commencement date.

Note 2: If a Confirmation Document is delivered, this table shall be applied by reading "Contract Document" as "Confirmation Document." In such case, if a change occurs between the content stated in the Contract Document and the content stated in the Confirmation Document, or between the content stated in the Confirmation Document and the content of Travel Services actually provided, each change shall be treated as one incident.

Note 3: If the transportation agency pertaining to a change under item 3 or 4 involves the use of accommodation facilities, it shall be treated as one incident per night of accommodation.

Note 4: For changes in the company name of a transportation agency under item 4, this shall not apply if accompanied by a change to a higher class or equipment.

Note 5: Even if multiple changes under item 4 or items 7 or 8 occur within one ride/voyage, etc., or one night's stay, it shall be treated as one incident per ride/voyage, etc., or per night's stay.

Note 6: For changes under item 9, the rates under items 1 to 8 shall not apply; item 9 shall apply.


Part on Commission-Based Package Tour Contracts



Part on Commission-Based Package Tour Contracts


Chapter 1 General Provisions

(Scope of Application)

Article 1 Contracts concerning Commission-Based Package Tours (hereinafter referred to as "Commission-Based Package Tour Contracts") concluded between our company and travelers shall be governed by the provisions of these Terms and Conditions. Matters not stipulated herein shall be governed by laws and regulations or generally established customs.

2 Notwithstanding the preceding paragraph, if the Company concludes a special written agreement with the traveler that does not violate laws and regulations and is not disadvantageous to the traveler, such special agreement shall prevail.

(Definition of Terms)

Article 2 In these Terms and Conditions, "Commission-Based Package Tour" refers to a tour implemented by the Company according to a travel plan formulated at the request of a traveler, which specifies the travel destination(s) and itinerary, the content of transportation or accommodation services that travelers can receive, and the amount of the travel price the traveler shall pay to the Company.

2 In these Terms and Conditions, "Domestic Travel" refers to travel solely within Japan, and "Overseas Travel" refers to travel other than Domestic Travel.

3 In this Part, "Communication Contract" refers to a Commission-Based Package Tour Contract concluded by the Company by accepting applications via telephone, mail, facsimile, internet, or other means of communication from card members of an affiliated credit card company (hereinafter referred to as "Affiliated Company"). It is a contract where the traveler consents in advance that the Company will settle claims or debts related to the travel price, etc., arising from the Commission-Based Package Tour Contract, in accordance with the separate Affiliated Company's card membership regulations after the date such claim or debt is due for performance, and where the traveler pays the travel price, etc., for said Commission-Based Package Tour Contract by the methods specified in Article 12, Paragraph 2; Article 16, Paragraph 1, latter part; and Article 19, Paragraph 2.

4 In these Terms and Conditions, "Card Usage Date" refers to the date on which the traveler or the Company should perform the payment or refund obligation for the travel price, etc., based on the Commission-Based Package Tour Contract.

(Content of Travel Contract)

Article 3 In a Commission-Based Package Tour Contract, the Company undertakes to make arrangements and manage the itinerary so that the traveler can receive transportation, accommodation, and other travel-related services (hereinafter referred to as "Travel Services") provided by transportation/accommodation agencies, etc., in accordance with the travel itinerary set by the Company.

(Arrangement Subcontractor)

Article 4 In performing a Commission-Based Package Tour Contract, the Company may delegate all or part of the arrangements to other travel agents, arrangement service providers, or other assistants within or outside Japan.


Chapter 2 Conclusion of Contract

(Delivery of Planning Document)

Article 5 When a traveler requests an application for a Commission-Based Package Tour Contract, the Company shall, except when there are operational reasons for the Company, deliver a document (hereinafter referred to as "Planning Document") stating the content of the plan regarding the travel itinerary, content of Travel Services, travel price, and other travel conditions, prepared in line with the content of said request.

2 The Company may clearly indicate, as a breakdown of the travel price in the Planning Document under the preceding paragraph, the amount of the planning handling fee (hereinafter referred to as "Planning Fee").

(Application for Contract)

Article 6 A traveler wishing to apply to the Company for a Commission-Based Package Tour Contract regarding the content of the plan stated in the Planning Document under the preceding Article, Paragraph 1 must submit to the Company the Company's prescribed application form (hereinafter referred to as "Application Form") filled out with prescribed particulars, together with a deposit of an amount separately determined by the Company.

2 A traveler wishing to apply to the Company for a Communication Contract regarding the content of the plan stated in the Planning Document under the preceding Article, Paragraph 1 must, notwithstanding the preceding paragraph, notify the Company of the member number and other particulars.

3 The deposit under Paragraph 1 shall be treated as part of the travel price (including the Planning Fee if its amount is clearly indicated as a breakdown) or as part of the cancellation fee or penalty.

4 A traveler requiring special consideration when participating in a Commission-Based Package Tour must declare so at the time of application for the contract. In such a case, the Company shall accommodate such request to the extent possible.

5 Expenses required for special measures taken by the Company for the traveler based on the declaration under the preceding paragraph shall be borne by the traveler.

(Refusal of Contract Conclusion)

Article 7 The Company may refuse to conclude a Commission-Based Package Tour Contract in the following cases.

1 When the traveler is likely to cause nuisance to other travelers or hinder the smooth implementation of group activities.

2 When attempting to conclude a Communication Contract, and the traveler's credit card is invalid, etc., making it impossible for the traveler to settle all or part of the debt related to the travel price, etc., in accordance with the Affiliated Company's card membership regulations.

3 When the traveler is recognized as a member of a violent group, quasi-member of a violent group, person related to a violent group, enterprise related to a violent group, sokaiya, or other anti-social forces.

4 When the traveler has engaged in violent demands, unjustifiable demands, threatening words or actions or use of violence concerning transactions, or acts equivalent thereto against the Company.

5 When the traveler has spread rumors, used deceit or force to damage the Company's credit or interfere with the Company's business, or engaged in acts equivalent thereto.

6 When there are other operational reasons for the Company.

(Time of Contract Conclusion)

Article 8 A Commission-Based Package Tour Contract shall be deemed concluded when the Company accepts the conclusion of the contract and receives the deposit under Article 6, Paragraph 1.

2 A Communication Contract shall, notwithstanding the preceding paragraph, be deemed concluded when the Company's notification of acceptance of the contract reaches the traveler.

(Delivery of Contract Document)

Article 9 The Company shall promptly deliver to the traveler, after the contract is concluded as per the preceding Article, a document (hereinafter referred to as "Contract Document") stating the travel itinerary, content of Travel Services, travel price, other travel conditions, and matters concerning the Company's responsibility.

2 If the Company clearly indicated the amount of the Planning Fee in the Planning Document under Article 5, Paragraph 1, it shall clearly indicate said amount in the Contract Document under the preceding paragraph.

3 The scope of Travel Services for which the Company undertakes the obligation to arrange and manage the itinerary under the Commission-Based Package Tour Contract shall be as stated in the Contract Document under Paragraph 1.

(Confirmation Document)

Article 10 If the Contract Document under the preceding Article, Paragraph 1 cannot state the confirmed travel itinerary or the names of transportation or accommodation agencies, the Company shall, after listing prospectively used accommodation agencies and names of important transportation agencies on said Contract Document, deliver a document (hereinafter referred to as "Confirmation Document") stating the confirmed status of these by the date stipulated in said Contract Document, which shall be the day before the travel commencement date (or the travel commencement date itself, if the application for the Commission-Based Package Tour Contract is made on or after the seventh day counting backward from the day before the travel commencement date).

2 In the case of the preceding paragraph, if a traveler inquires about the status of arrangements, the Company shall respond promptly and appropriately, even before delivering the Confirmation Document.

3 If a Confirmation Document is delivered under Paragraph 1, the scope of Travel Services for which the Company undertakes the obligation to arrange and manage the itinerary under Paragraph 3 of the preceding Article shall be specified as stated in said Confirmation Document.

(Method Using Information and Communication Technology)

Article 11 If, with the traveler's prior consent, the Company provides the items to be stated in the Planning Document, the document to be delivered when concluding a Commission-Based Package Tour Contract (a document stating travel itinerary, content of Travel Services, travel price, other travel conditions, and matters concerning the Company's responsibility), the Contract Document, or the Confirmation Document, by means of information and communication technology instead of delivering such document, and confirms that said items (hereinafter referred to as "Items to be Stated" in this Article) have been recorded in a file provided in the communication equipment used by the traveler.

2 In the case of the preceding paragraph, if the communication equipment used by the traveler is not equipped with a file for recording the Items to be Stated, the Company shall record the Items to be Stated in a file provided in the communication equipment used by the Company (limited to those exclusively for the use of said traveler) and confirm that the traveler has viewed the Items to be Stated.

(Travel Price)

Article 12 The traveler must pay to the Company the travel price in the amount stated in the Contract Document by the date stated in the Contract Document, which shall be before the travel commencement date.

2 When a Communication Contract is concluded, the Company shall receive payment of the travel price in the amount stated in the Contract Document via the Affiliated Company's credit card without the traveler's signature on the prescribed voucher. Also, the Card Usage Date shall be the date of conclusion of the travel contract.


Chapter 3 Amendment of Contract

(Amendment of Contract Content)

Article 13 The traveler may request the Company to amend the travel itinerary, content of Travel Services, and other content of the Commission-Based Package Tour Contract (hereinafter referred to as "Contract Content"). In such case, the Company shall accommodate the traveler's request to the extent possible.

2 In the event of occurrences such as natural disasters, wars, riots, suspension of Travel Services by transportation/accommodation agencies, etc., orders from governmental authorities, provision of transportation services not according to the original operation plan, or other causes beyond the control of the Company, and when unavoidable for ensuring the safe and smooth implementation of the tour, the Company may amend the Contract Content by promptly explaining in advance to the traveler the reason why such cause is beyond its control and the causal relationship with such cause. However, in urgent and unavoidable cases, the explanation may be provided after the amendment.

(Change in Travel Price Amount)

Article 14 If the fares/charges applicable to transportation agencies used in implementing a Commission-Based Package Tour (hereinafter referred to as "Applicable Fares/Charges" in this Article) are significantly increased or decreased beyond the normally expected extent due to drastic economic changes, etc., compared to the Applicable Fares/Charges that were publicly announced and effective at the time indicated when delivering the Planning Document for the Commission-Based Package Tour, the Company may increase or decrease the travel price within the range of such increased or decreased amount.

2 When the Company increases the travel price pursuant to the preceding paragraph, it shall notify the traveler thereof before the 15th day counting backward from the day before the travel commencement date.

3 When a decrease in the Applicable Fares/Charges under Paragraph 1 occurs, the Company shall decrease the travel price by the amount of such decrease pursuant to said paragraph.

4 If a decrease or increase in expenses required for implementing the tour occurs due to an amendment of Contract Content pursuant to the preceding Article (excluding cases where the increase in expenses is due to shortages of seats, rooms, or other facilities of transportation/accommodation agencies, etc., even though they are providing said Travel Services), the Company may change the amount of the travel price within the scope of such amendment at the time of amending the Contract Content.

5 If the Contract Document states that the travel price differs depending on the number of persons using transportation/accommodation agencies, etc., and after conclusion of the Commission-Based Package Tour Contract, the number of users changes due to reasons not attributable to the Company, the Company may change the amount of the travel price as stated in the Contract Document.

(Substitution of Traveler)

Article 15 A traveler who has concluded a Commission-Based Package Tour Contract with the Company may, with the Company's consent, transfer his/her contractual position to a third party.

2 A traveler seeking the Company's consent under the preceding paragraph must submit to the Company a prescribed form filled out with prescribed particulars, together with a prescribed fee.

3 The transfer of contractual position under Paragraph 1 shall take effect when the Company gives its consent. Thereafter, the third party who receives the transfer of the contractual position under the travel contract shall succeed to all rights and obligations of the traveler pertaining to said Commission-Based Package Tour Contract.


Chapter 4 Cancellation of Contract

(Traveler's Right to Cancel)

Article 16 A traveler may cancel a Commission-Based Package Tour Contract at any time by paying the cancellation fee prescribed in Appendix 1 to the Company. When canceling a Communication Contract, the Company shall receive payment of the cancellation fee via the Affiliated Company's credit card without the traveler's signature on the prescribed voucher.

2 Notwithstanding the preceding paragraph, a traveler may cancel a Commission-Based Package Tour Contract without paying a cancellation fee before the commencement of travel in the following cases.

1 When the Contract Content is amended by the Company; provided, however, that this shall be limited to cases where such amendment is one listed in the upper column of Appendix 2 or is otherwise significant.

2 When the travel price is increased pursuant to Article 14, Paragraph 1.

3 When occurrences such as natural disasters, wars, riots, suspension of Travel Services by transportation/accommodation agencies, etc., orders from governmental authorities, or other causes arise, making the safe and smooth implementation of the tour impossible or extremely likely to become impossible.

4 When the Company fails to deliver the Confirmation Document to the traveler by the deadline under Article 10, Paragraph 1.

5 When the implementation of the tour according to the travel itinerary stated in the Contract Document becomes impossible due to causes attributable to the Company.

3 After commencement of travel, if the traveler becomes unable to receive Travel Services stated in the Contract Document due to causes not attributable to said traveler, or if the Company notifies the traveler to that effect, the traveler may, notwithstanding Paragraph 1, cancel the contract for the portion of Travel Services that have become unable to be received without paying a cancellation fee.

4 In the case of the preceding paragraph, the Company shall refund to the traveler the amount corresponding to the portion of the travel price related to the Travel Services that have become unable to be received. However, if the case under the preceding paragraph is not due to causes attributable to the Company, the amount obtained by deducting from said amount the amount corresponding to cancellation fees, penalties, and other expenses already paid or to be paid for said Travel Services shall be refunded to the traveler.

(Company's Right to Cancel, etc. - Cancellation Before Travel Commencement)

Article 17 The Company may cancel a Commission-Based Package Tour Contract before the commencement of travel by explaining the reasons to the traveler in the following cases.

1 When the traveler is deemed unable to endure the tour due to illness, absence of necessary assistant, or other reasons.

2 When the traveler is deemed likely to cause nuisance to other travelers or hinder the smooth implementation of group travel.

3 When the traveler demands burdens regarding the Contract Content beyond a reasonable scope.

4 When it becomes extremely likely that travel implementation conditions such as necessary snowfall for ski tours, which were clearly indicated at the time of contract conclusion, will not be met.

5 When occurrences such as natural disasters, wars, riots, suspension of Travel Services by transportation/accommodation agencies, etc., orders from governmental authorities, or other causes beyond the control of the Company arise, making the safe and smooth implementation of the tour according to the travel itinerary stated in the Contract Document impossible or extremely likely to become impossible.

6 When a Communication Contract has been concluded, and the traveler's credit card becomes invalid, etc., making it impossible for the traveler to settle all or part of the debt related to the travel price, etc., in accordance with the Affiliated Company's card membership regulations.

7 When it becomes apparent that the traveler falls under any of Article 7, Items 3 to 5.

2 If the traveler fails to pay the travel price by the date stated in the Contract Document under Article 12, Paragraph 1, the traveler shall be deemed to have canceled the Commission-Based Package Tour Contract on the day following said date. In this case, the traveler must pay to the Company a penalty equivalent to the amount of the cancellation fee prescribed in the preceding Article, Paragraph 1.

(Company's Right to Cancel - Cancellation After Travel Commencement)

Article 18 The Company may cancel part of a Commission-Based Package Tour Contract by explaining the reasons to the traveler even after the commencement of travel in the following cases.

1 When the traveler becomes unable to continue the tour due to illness, absence of necessary assistant, or other reasons.

2 When the traveler, by violating instructions from the Company's tour conductor or other personnel for the safe and smooth implementation of the tour, or by committing assault or intimidation against such personnel or other fellow travelers, disrupts group discipline and hinders the safe and smooth implementation of the tour.

3 When it becomes apparent that the traveler falls under any of Article 7, Items 3 to 5.

4 When occurrences such as natural disasters, wars, riots, suspension of Travel Services by transportation/accommodation agencies, etc., orders from governmental authorities, or other causes beyond the control of the Company arise, making the continuation of the tour impossible.

2 When the Company cancels a Commission-Based Package Tour Contract pursuant to the preceding paragraph, the contractual relationship between the Company and the traveler shall terminate only prospectively. In this case, the Company's obligation regarding Travel Services already provided to the traveler shall be deemed to have been validly performed.

3 In the case of the preceding paragraph, the Company shall refund to the traveler the amount obtained by deducting from the amount corresponding to the portion of the travel price related to Travel Services not yet received by the traveler, the amount corresponding to cancellation fees, penalties, and other expenses already paid or to be paid for said Travel Services.

(Refund of Travel Price)

Article 19 If an amount refundable to the traveler arises due to a decrease in the travel price pursuant to Article 14, Paragraphs 3 to 5, or due to cancellation of a Commission-Based Package Tour Contract pursuant to the preceding three Articles, the Company shall refund said amount to the traveler within 7 days from the day following the cancellation for refunds due to cancellation before travel commencement, or within 30 days from the day following the travel end date stated in the Contract Document for refunds due to price decrease or cancellation after travel commencement.

2 If the Company has concluded a Communication Contract with a traveler and an amount refundable to the traveler arises due to a decrease in the travel price pursuant to Article 14, Paragraphs 3 to 5, or due to cancellation of a Communication Contract pursuant to the preceding three Articles, the Company shall refund said amount to the traveler in accordance with the Affiliated Company's card membership regulations. In this case, the Company shall notify the traveler of the amount to be refunded within 7 days from the day following the cancellation for refunds due to cancellation before travel commencement, or within 30 days from the day following the travel end date stated in the Contract Document for refunds due to price decrease or cancellation after travel commencement, and the date such notification is made to the traveler shall be the Card Usage Date.

3 The provisions of the preceding two paragraphs shall not prevent the traveler or the Company from exercising the right to claim damages as prescribed in Article 28 or Article 31, Paragraph 1.

(Arrangements for Return After Contract Cancellation)

Article 20 When the Company cancels a Commission-Based Package Tour Contract after the commencement of travel pursuant to Article 18, Paragraph 1, Item 1 or 4, it shall undertake, upon the traveler's request, to arrange necessary Travel Services for the traveler to return to the departure point of said tour.

2 In the case of the preceding paragraph, all expenses required for the return travel to the departure point shall be borne by the traveler.


Chapter 5 Group Contracts

(Group Contracts)

Article 21 The provisions of this Chapter shall apply to the conclusion of a Commission-Based Package Tour Contract applied for by multiple travelers traveling the same itinerary at the same time who designate a responsible representative (hereinafter referred to as "Contract Representative").

(Contract Representative)

Article 22 Unless otherwise agreed, the Company shall regard the Contract Representative as having full authority to represent the travelers constituting the group (hereinafter referred to as "Constituent Members") concerning the conclusion of the Commission-Based Package Tour Contract, and transactions and services under Article 26, Paragraph 1 related to travel business for said group shall be conducted with said Contract Representative.

2 The Contract Representative must submit a list of Constituent Members to the Company by the date specified by the Company.

3 The Company shall bear no responsibility whatsoever for debts or obligations that the Contract Representative currently owes or is expected to owe to Constituent Members in the future.

4 If the Contract Representative does not accompany the group, after the commencement of travel, a Constituent Member designated in advance by the Contract Representative shall be regarded as the Contract Representative.

(Special Rule for Contract Conclusion)

Article 23 When concluding a Commission-Based Package Tour Contract with a Contract Representative, the Company may, notwithstanding Article 6, Paragraph 1, accept the conclusion of the contract without receiving payment of the deposit.

2 When concluding a Commission-Based Package Tour Contract without receiving payment of the deposit pursuant to the preceding paragraph, the Company shall deliver to the Contract Representative a document stating such fact, and the Commission-Based Package Tour Contract shall be deemed concluded when the Company delivers said document.


Chapter 6 Itinerary Management

(Itinerary Management)

Article 24 The Company shall endeavor to ensure the safe and smooth implementation of the traveler's travel and shall perform the following services for the traveler. However, this shall not apply if the Company has concluded a different special agreement with the traveler.

1 When it is recognized that the traveler may be unable to receive Travel Services during the travel, take necessary measures to ensure that the traveler can reliably receive the provision of Travel Services in accordance with the Commission-Based Package Tour Contract.

2 If, despite taking the measures under the preceding item, it becomes unavoidable to amend the Contract Content, arrange alternative services. In such case, when amending the travel itinerary, efforts shall be made to ensure that the amended itinerary conforms to the original itinerary's purpose; when amending the content of Travel Services, efforts shall be made to ensure that the amended Travel Services are equivalent to the original ones, and efforts shall be made to minimize changes to the Contract Content.

(Instructions from the Company)

Article 25 During the period from the commencement to the end of travel, when traveling as a group, the traveler must follow the Company's instructions for the safe and smooth implementation of the travel.

(Services of Tour Conductors, etc.)

Article 26 Depending on the content of the tour, the Company may have tour conductors or other personnel accompany the tour to perform all or part of the services listed in the items of Article 24 and other services incidental to said Commission-Based Package Tour that the Company deems necessary.

2 The hours during which the tour conductors or other personnel under the preceding paragraph engage in the services under said paragraph shall, in principle, be from 8:00 to 20:00.

(Protective Measures)

Article 27 If a traveler during travel is deemed to be in a condition requiring protection due to illness, injury, etc., the Company may take necessary measures. In such case, if this is not due to causes attributable to the Company, the expenses required for such measures shall be borne by the traveler, and the traveler must pay such expenses to the Company by the method designated by the Company by the date specified by the Company.

Chapter 7 Liability

(Company's Liability)

Article 28 In performing a Commission-Based Package Tour Contract, if the Company or a person to whom arrangements are delegated pursuant to Article 4 (hereinafter referred to as "Arrangement Subcontractor") causes damage to the traveler through willful misconduct or negligence, the Company shall be liable to compensate for such damage. However, this shall be limited to cases where notification is made to the Company within two years from the day following the occurrence of the damage.

2 If a traveler suffers damage due to causes beyond the control of the Company or its Arrangement Subcontractor, such as natural disasters, wars, riots, suspension of Travel Services by transportation/accommodation agencies, etc., orders from governmental authorities, or other similar causes, the Company shall not be liable to compensate for such damage, except in the case of the preceding paragraph.

3 Regarding damage to hand luggage arising under Paragraph 1, notwithstanding the provisions of said paragraph, the Company shall compensate only if notification is made to the Company within 14 days from the day following the occurrence of the damage for Domestic Travel, or within 21 days for Overseas Travel, and the compensation shall be limited to 150,000 yen per traveler (except in cases of willful misconduct or gross negligence on the part of the Company).

(Special Compensation)

Article 29 Irrespective of whether the Company's liability under Paragraph 1 of the preceding Article arises, the Company shall pay a predetermined amount of compensation and consolation money for certain damages suffered by a traveler to his/her life, body, or hand luggage during participation in a Commission-Based Package Tour, in accordance with the separate Special Compensation Regulations.

2 If the Company is liable under Paragraph 1 of the preceding Article for the damage under the preceding paragraph, the compensation to be paid by the Company under the preceding paragraph shall, within the limit of the amount of damages to be paid based on said liability, be deemed to be such damages.

3 In the case of the preceding paragraph, the Company's obligation to pay compensation under Paragraph 1 shall be reduced by an amount equivalent to the damages the Company is obligated to pay under Paragraph 1 of the preceding Article (including compensation deemed to be damages pursuant to the preceding paragraph).

4 An Organized Package Tour implemented by the Company targeting travelers participating in a Commission-Based Package Tour for which a separate travel price is collected shall be treated as part of the content of the Commission-Based Package Tour Contract.

(Itinerary Guarantee)

Article 30 If an important change in the Contract Content listed in the upper column of Appendix 2 (excluding changes under the following items (excluding those due to shortages of seats, rooms, or other facilities of transportation/accommodation agencies, etc., even though they are providing said Travel Services)) occurs, the Company shall pay change compensation money of an amount equal to or greater than the travel price multiplied by the rate stated in the lower column of the same table within 30 days from the day following the travel end date. However, this shall not apply if it is clear that the Company's liability under Article 28, Paragraph 1 will arise regarding said change.

1 Changes due to the following causes: a. Natural disasters b. Wars c. Riots d. Orders from governmental authorities e. Suspension of Travel Services by transportation/accommodation agencies, etc. f. Provision of transportation services not according to the original operation plan g. Measures necessary to ensure the safety of the life or body of tour participants

2 Changes pertaining to the portion amended when a Commission-Based Package Tour Contract is amended pursuant to Article 13, Paragraph 1, and changes pertaining to the portion canceled when a Commission-Based Package Tour Contract is canceled pursuant to Articles 16 to 18.

2 The amount of change compensation money to be paid by the Company shall be limited to an amount obtained by multiplying the travel price by a rate of 15% or more set by the Company, per traveler per Commission-Based Package Tour. Also, if the amount of change compensation money to be paid per traveler per Commission-Based Package Tour is less than 1,000 yen, the Company shall not pay change compensation money.

3 If it becomes clear after the Company pays change compensation money pursuant to Paragraph 1 that the Company's liability under Article 28, Paragraph 1 will arise regarding said change, the traveler must return the change compensation money pertaining to said change to the Company. In this case, the Company shall pay the balance after offsetting the amount of damages to be paid by the Company pursuant to said paragraph against the amount of change compensation money to be returned by the traveler.

(Traveler's Liability)

Article 31 If the Company suffers damage due to the willful misconduct or negligence of a traveler, said traveler must compensate for such damage.

2 When concluding a Commission-Based Package Tour Contract, the traveler shall endeavor to utilize information provided by the Company and understand the traveler's rights and obligations and other content of the Commission-Based Package Tour Contract.

3 After the commencement of travel, for the smooth receipt of Travel Services stated in the Contract Document, if the traveler perceives that Travel Services different from those stated in the Contract Document are being provided, the traveler must promptly notify the Company, the Company's Arrangement Subcontractor, or the provider of said Travel Services at the travel location.


Chapter 8 Business Guarantee Deposit (When Not a Guarantee Member of the Travel Agents Association)

(Business Guarantee Deposit)

Article 32 A traveler or Constituent Member who has concluded a Commission-Based Package Tour Contract with the Company may receive performance from the business guarantee deposit deposited by the Company pursuant to Article 7, Paragraph 1 of the Travel Agency Law for claims arising from said transaction.

2 The name and location of the depository where the Company has deposited the business guarantee deposit are as follows.

1 Name: Osaka Legal Affairs Bureau

2 Location: 〒540-0008 3-1-41 Otemae, Chuo-ku, Osaka City, Osaka Prefecture


Chapter 8 Compensation Business Guarantee Deposit (When a Guarantee Member of the Travel Agents Association)

(Compensation Business Guarantee Deposit)

Article 32 The Company is a guarantee member of the Japan Association of Travel Agents (Address: __ Ward, __ Town, __ Chome, __ Ban, __ Go, Tokyo).

2 A traveler or Constituent Member who has concluded a Commission-Based Package Tour Contract with the Company may receive performance from the compensation business guarantee deposit deposited by the Japan Association of Travel Agents mentioned in the preceding paragraph for claims arising from said transaction, up to __ yen.

3 The Company has paid a contribution to the compensation business guarantee deposit to the Japan Association of Travel Agents pursuant to Article 49, Paragraph 1 of the Travel Agency Law and therefore has not deposited a business guarantee deposit pursuant to Article 7, Paragraph 1 of the same law.


Appendix 1 Cancellation Fee (Related to Article 16, Paragraph 1)

I. Cancellation Fee for Domestic Travel

Category

Cancellation Fee

(1) Commission-Based Package Tour Contracts other than those under the next item


a. Cases other than those listed in b. to f. (limited to cases where the Company clearly indicates the amount of planning fee as a planning fee in the Contract Document)

Corresponding Amount

b. When canceling on or after the 20th day counting backward from the day before the travel commencement date (10th day for day trips) (excluding cases listed in c. to f.)

Within 20% of travel price

c. When canceling on or after the 7th day counting backward from the day before the travel commencement date (excluding cases listed in d. to f.)

Within 30% of travel price

d. When canceling on the day before the travel commencement date

Within 40% of travel price

e. When canceling on the travel commencement date (excluding cases listed in f.)

Within 50% of travel price

f. When canceling after travel commencement or in case of no-show without notice

Within 100% of travel price

(2) Commission-Based Package Tour Contracts utilizing chartered vessels

According to the cancellation fee provisions for said vessel.

Remarks (1) The amount of the cancellation fee is clearly indicated in the Contract Document.

(2) For the application of this table, "after travel commencement" means on or after the time of "commencement of receiving service provision" prescribed in Article 2, Paragraph 3 of the separate Special Compensation Regulations.

II. Cancellation Fee for Overseas Travel

Category

Cancellation Fee

(1) Commission-Based Package Tour Contracts utilizing aircraft when departing from or returning to Japan (excluding tour contracts listed in the next item)


a. Cases other than those listed in b. to d. (limited to cases where the Company clearly indicates the amount of planning fee as a planning fee in the Contract Document)

Corresponding Amount

b. When canceling on or after the 30th day counting backward from the day before the travel commencement date (excluding cases listed in c. and d.)

Within 20% of travel price

c. When canceling on or after the day before the travel commencement date (excluding cases listed in d.)

Within 50% of travel price

d. When canceling after travel commencement or in case of no-show without notice

Within 100% of travel price

(2) Commission-Based Package Tour Contracts utilizing chartered aircraft


a. Cases other than those listed in b. to e. (limited to cases where the Company clearly indicates the amount of planning fee as a planning fee in the Contract Document)

Corresponding Amount

b. When canceling on or after the 90th day counting backward from the day before the travel commencement date (excluding cases listed in c. to e.)

Within 20% of travel price

c. When canceling on or after the 30th day counting backward from the day before the travel commencement date (excluding cases listed in d. and e.)

Within 50% of travel price

d. When canceling on or after the 20th day counting backward from the day before the travel commencement date (excluding cases listed in e.)

Within 80% of travel price

e. When canceling on or after the 3rd day counting backward from the day before the travel commencement date or in case of no-show without notice

Within 100% of travel price

(3) Commission-Based Package Tour Contracts utilizing vessels when both departing from and returning to Japan

According to the cancellation fee provisions for said vessel.

Remarks (1) The amount of the cancellation fee is clearly indicated in the Contract Document.

(2) For the application of this table, "after travel commencement" means on or after the time of "commencement of receiving service provision" prescribed in Article 2, Paragraph 3 of the separate Special Compensation Regulations.


Changes Requiring Payment of Change Compensation Money

Before Travel Commencement

After Travel Commencement

1. Change of the travel commencement date or travel end date stated in the Contract Document

1.5

3.0

2. Change of the tourist attraction or tourist facility to be entered (including restaurants) or other travel destinations stated in the Contract Document

1.0

2.0

3. Change to a lower class or equipment of transportation agency with lower charges stated in the Contract Document (limited to cases where the total charges for the class and equipment after change are lower than those for the class and equipment stated in the Contract Document)

1.0

2.0

4. Change of the type or company name of the transportation agency stated in the Contract Document

1.0

2.0

5. Change to a different flight for the airport in Japan serving as the travel commencement point or travel end point stated in the Contract Document

1.0

2.0

6. Change from a direct flight between Japan and a foreign country to a connecting or transit flight as stated in the Contract Document

1.0

2.0

7. Change of the type or name of the accommodation agency stated in the Contract Document

1.0

2.0

8. Change of the room type, equipment, view, or other room conditions of the accommodation agency stated in the Contract Document

1.0

2.0

Note 1: "Before travel commencement" means cases where the traveler is notified of the change on or before the day before the travel commencement date; "after travel commencement" means cases where the traveler is notified of the change on or after the travel commencement date.

Note 2: If a Confirmation Document is delivered, this table shall be applied by reading "Contract Document" as "Confirmation Document." In such case, if a change occurs between the content stated in the Contract Document and the content stated in the Confirmation Document, or between the content stated in the Confirmation Document and the content of Travel Services actually provided, each change shall be treated as one incident.

Note 3: If the transportation agency pertaining to a change under item 3 or 4 involves the use of accommodation facilities, it shall be treated as one incident per night of accommodation.

Note 4: For changes in the company name of a transportation agency under item 4, this shall not apply if accompanied by a change to a higher class or equipment.

Note 5: Even if multiple changes under item 4 or items 7 or 8 occur within one ride/voyage, etc., or one night's stay, it shall be treated as one incident per ride/voyage, etc., or per night's stay.


Appendix

Special Compensation Regulations


Chapter 1 Payment of Compensation Money, etc.

(Company's Payment Liability)

Article 1 The Company shall pay death compensation money, disability compensation money, hospitalization consolation money, and outpatient consolation money (hereinafter referred to as "Compensation Money, etc.") to the traveler or his/her legal heirs in accordance with the provisions of this Chapter through Chapter 4, when a traveler participating in a package tour organized by the Company suffers bodily injury due to a sudden and accidental external accident (hereinafter referred to as "Accident") during his/her participation in the package tour.

2 The injury under the preceding paragraph includes acute poisoning symptoms that occur suddenly when toxic gas or toxic substances are accidentally and temporarily inhaled, absorbed, or ingested from outside the body (excluding poisoning symptoms resulting from continuous inhalation, absorption, or ingestion). However, bacterial food poisoning is not included.

(Definition of Terms)

Article 2 In these Regulations, "Package Tour" refers to those prescribed in Article 2, Paragraph 1 of the Standard Travel Agency Terms and Conditions, Part on Organized Package Tour Contracts, and Article 2, Paragraph 1 of the Part on Commission-Based Package Tour Contracts.

2 In these Regulations, "During Package Tour Participation" refers to the period from the time the traveler commences receiving the service of the first transportation/accommodation agency, etc., as provided by the ticket, etc., arranged in advance by the Company for the purpose of participating in the package tour according to the itinerary set for said package tour, to the time the traveler completes receiving the service of the last transportation/accommodation agency, etc. However, when a traveler leaves the predetermined package tour itinerary, if the date and time of leaving and returning are notified to the Company in advance, the period from the time of leaving to the scheduled time of return shall be considered "During Package Tour Participation." Also, if a traveler leaves without notifying the Company in advance of the date and time of leaving and returning, or leaves without a scheduled return, the period from the time of leaving to the time of return, or the period after leaving, shall not be considered "During Package Tour Participation." Furthermore, if the package tour itinerary includes a day on which the traveler does not receive any services from transportation/accommodation agencies, etc., arranged by the Company (based on the standard time of the travel location), and this fact and that no compensation money or consolation money under these Regulations will be paid for damage suffered by the traveler due to an accident occurring on that day are clearly indicated in the Contract Document, that day shall not be considered "During Package Tour Participation."

3 The "time of commencement of receiving service provision" in the preceding paragraph refers to any of the following times:

1 When a tour conductor, employee, or agent of the Company conducts reception, the time of completion of such reception.

2 When no reception as in the preceding item is conducted, and the first transportation/accommodation agency, etc., is: a. An aircraft: the time of completion of baggage inspection, etc., within the airport premises accessible only to passengers. b. A vessel: the time of completion of boarding procedures. c. A railway: the time of completion of ticket gate or, if there is no ticket gate, the time of boarding the train. d. A vehicle: the time of boarding. e. An accommodation agency: the time of entry into the facility. f. A facility other than an accommodation agency: the time of completion of procedures for using the facility.

4 The "time of completion of receiving service provision" in Paragraph 2 refers to any of the following times:

1 When a tour conductor, employee, or agent of the Company announces disbandment, the time of such announcement.

2 When no disbandment announcement as in the preceding item is made, and the last transportation/accommodation agency, etc., is: a. An aircraft: the time of exiting from the airport premises accessible only to passengers. b. A vessel: the time of disembarkation. c. A railway: the time of completion of ticket gate or, if there is no ticket gate, the time of alighting from the train. d. A vehicle: the time of alighting. e. An accommodation agency: the time of exiting from the facility. f. A facility other than an accommodation agency: the time of exiting from the facility.


Chapter 2 Cases Where Compensation Money, etc. Will Not Be Paid

(Cases Where Compensation Money, etc. Will Not Be Paid - Part 1)

Article 3 The Company shall not pay Compensation Money, etc. for injury arising from the following causes.

1 Intentional act of the traveler; however, this shall not apply to injury suffered by persons other than said traveler.

2 Intentional act of the person entitled to receive death compensation money; however, if such person is a partial recipient of death compensation money, this shall not apply to the amount to be received by others.

3 Suicide attempt, criminal act, or fighting of the traveler; however, this shall not apply to injury suffered by persons other than said traveler.

4 Accident occurring while the traveler is driving an automobile or motorized bicycle without possessing a driving qualification prescribed by laws and regulations, or while intoxicated to the extent that normal driving is likely to be impaired; however, this shall not apply to injury suffered by persons other than said traveler.

5 Accident occurring while the traveler intentionally engages in acts violating laws and regulations or receives provision of services in violation of laws and regulations; however, this shall not apply to injury suffered by persons other than said traveler.

6 Brain disease, illness, or mental incapacity of the traveler; however, this shall not apply to injury suffered by persons other than said traveler.

7 Pregnancy, childbirth, premature birth, miscarriage, or surgical procedures or other medical treatments of the traveler; however, this shall not apply when treating an injury for which the Company should provide compensation.

8 Accident occurring while the traveler is under execution of punishment or detention or imprisonment.

9 War, foreign acts of force, revolution, seizure of power, civil war, armed rebellion, or other similar disturbances or riots (in these Regulations, this refers to a state where peace is significantly disturbed nationwide or in part of an area due to actions by crowds or gatherings of numerous persons, and is recognized as a serious situation for maintaining public order).

10 Radioactivity, explosiveness, or other harmful characteristics of nuclear fuel material (including spent fuel; the same shall apply hereinafter) or materials contaminated by nuclear fuel material (including nuclear fission products), or accidents caused by these characteristics.

11 Accidents accompanying the causes in the preceding two items or accidents arising from disorder accompanying these.

12 Radiation exposure or radioactive contamination other than in item 10.

2 The Company shall not pay Compensation Money, etc. for whiplash injury (so-called "whiplash") or low back pain without objective symptoms, regardless of cause.

(Cases Where Compensation Money, etc. Will Not Be Paid - Part 2)

Article 4 In the case of package tours for Domestic Travel, in addition to those prescribed in the preceding Article, the Company shall not pay Compensation Money, etc. for injury arising from the following causes.

1 Earthquake, volcanic eruption, or tsunami.

2 Accidents accompanying the cause in the preceding item or accidents arising from disorder accompanying these.

(Cases Where Compensation Money, etc. Will Not Be Paid - Part 3)

Article 5 The Company shall not pay Compensation Money, etc. for the following injuries, unless the act in each item is included in the travel itinerary of the package tour predetermined by the Company. However, if the act in each item is included in the travel itinerary, the Company shall pay Compensation Money, etc. for injury arising from the same type of act during package tour participation outside the travel itinerary.

1 Injury occurring while the traveler is engaging in sports prescribed in Appendix 1.

2 Injury occurring while the traveler is engaging in competition, racing, exhibition (including practice for any of these), or test operation (driving or piloting for the purpose of performance testing) using an automobile, motorized bicycle, or motorboat. However, for injury occurring while performing these on roads using an automobile or motorized bicycle, Compensation Money, etc. shall be paid even if not included in the travel itinerary of the package tour.

3 Injury occurring while the traveler is piloting an aircraft other than those operated by air transport businesses on established routes (whether scheduled or non-scheduled).

(Cases Where Compensation Money, etc. Will Not Be Paid - Part 4)

Article 5-2 The Company may not pay Compensation Money, etc. if the traveler or the person entitled to receive death compensation money falls under any of the following causes. However, if such person is a partial recipient of death compensation money, this shall not apply to the amount to be received by others.

1 Being recognized as falling under a violent group, violent group member, quasi-violent group member, violent group-related enterprise, or other anti-social forces (hereinafter referred to as "Anti-Social Forces").

2 Being recognized as providing funds, etc., to Anti-Social Forces or providing convenience, etc., or otherwise being involved with them.

3 Being recognized as improperly utilizing Anti-Social Forces.

4 Otherwise being recognized as having a socially reprehensible relationship with Anti-Social Forces.


Chapter 3 Types and Payment Amounts of Compensation Money, etc.

(Payment of Death Compensation Money)

Article 6 If a traveler suffers injury under Article 1 and dies within 180 days from the date of the accident as a direct result thereof, the Company shall pay death compensation money to the traveler's legal heirs in the amount of 25 million yen per traveler for package tours for Overseas Travel, and 15 million yen per traveler for package tours for Domestic Travel (hereinafter referred to as "Compensation Amount"). However, if compensation money for disability has already been paid for said traveler, the amount obtained by deducting the already paid amount from the Compensation Amount shall be paid.

(Payment of Disability Compensation Money)

Article 7 If a traveler suffers injury under Article 1 and a permanent disability (meaning a significant disability of function that will not recover in the future remaining in the body, or loss of a body part, and which exists after the injury that caused it has healed; the same shall apply hereinafter) occurs within 180 days from the date of the accident as a direct result thereof, the Company shall pay disability compensation money to the traveler in the amount obtained by multiplying the Compensation Amount by the percentage listed in each item of Appendix 2 per traveler.

2 Notwithstanding the preceding paragraph, if the traveler still requires treatment beyond 180 days from the date of the accident, the Company shall determine the degree of disability based on a physician's diagnosis on the 181st day from the date of the accident and pay disability compensation money.

3 For permanent disabilities not listed in the items of Appendix 2, the amount of disability compensation money to be paid shall be determined in accordance with the degree of physical disability, based on the classifications in the items of Appendix 2, without regard to the traveler's occupation, age, social status, etc. However, no disability compensation money shall be paid for disabilities not reaching the functional impairments listed in Appendix 2, I (3), I (4), II (3), IV (4), and V (2).

4 If two or more types of permanent disabilities occur due to the same accident, the Company shall apply the preceding three paragraphs to each and pay the total amount. However, for permanent disabilities of the upper limb (arm and hand) or lower limb (leg and foot) prescribed in Appendix 2, VII, VIII, and IX, the disability compensation money per limb shall be limited to 60% of the Compensation Amount.

5 The amount of disability compensation money to be paid by the Company based on the preceding paragraphs shall be limited to the Compensation Amount per traveler per package tour.

(Payment of Hospitalization Consolation Money)

Article 8 If a traveler suffers injury under Article 1 and, as a direct result thereof, becomes unable to engage in normal work or normal daily life and is hospitalized (meaning entering a hospital or clinic for treatment under constant medical supervision because treatment at home, etc., is difficult when medical treatment is necessary; the same shall apply in this Article), the Company shall pay hospitalization consolation money to the traveler according to the number of days of such hospitalization (hereinafter referred to as "Hospitalization Days") and the following categories.

1 For package tours for Overseas Travel: a. When injury resulting in 180 or more Hospitalization Days is suffered: 400,000 yen. b. When injury resulting in 90 or more but less than 180 Hospitalization Days is suffered: 200,000 yen. c. When injury resulting in 7 or more but less than 90 Hospitalization Days is suffered: 100,000 yen. d. When injury resulting in less than 7 Hospitalization Days is suffered: 40,000 yen.

2 For package tours for Domestic Travel: a. When injury resulting in 180 or more Hospitalization Days is suffered: 200,000 yen. b. When injury resulting in 90 or more but less than 180 Hospitalization Days is suffered: 100,000 yen. c. When injury resulting in 7 or more but less than 90 Hospitalization Days is suffered: 50,000 yen. d. When injury resulting in less than 7 Hospitalization Days is suffered: 20,000 yen.

2 Even if the traveler is not hospitalized, if he/she falls under any of the items of Appendix 3 and receives medical treatment, the period during which such condition exists shall be deemed as Hospitalization Days for the application of the preceding paragraph.

3 If the Company should pay both hospitalization consolation money and death compensation money, or both hospitalization consolation money and disability compensation money, for one traveler, it shall pay the total amount.

(Payment of Outpatient Consolation Money)

Article 9 If a traveler suffers injury under Article 1 and, as a direct result thereof, becomes unable to engage in normal work or normal daily life or experiences hindrance to normal daily life and receives outpatient treatment (meaning visiting a hospital or clinic to receive medical treatment (including house calls) when medical treatment is necessary; the same shall apply in this Article), and the number of days of such outpatient treatment (hereinafter referred to as "Outpatient Days") becomes three or more, the Company shall pay outpatient consolation money to the traveler for said number of days according to the following categories.

1 For package tours for Overseas Travel: a. When injury resulting in 90 or more Outpatient Days is suffered: 100,000 yen. b. When injury resulting in 7 or more but less than 90 Outpatient Days is suffered: 50,000 yen. c. When injury resulting in 3 or more but less than 7 Outpatient Days is suffered: 20,000 yen.

2 For package tours for Domestic Travel: a. When injury resulting in 90 or more Outpatient Days is suffered: 50,000 yen. b. When injury resulting in 7 or more but less than 90 Outpatient Days is suffered: 25,000 yen. c. When injury resulting in 3 or more but less than 7 Outpatient Days is suffered: 10,000 yen.

2 Even if the traveler does not receive outpatient treatment, if the Company recognizes that, as a result of constantly wearing a cast, etc., on the injured part such as a fracture, etc., as instructed by a physician, the traveler becomes significantly hindered in engaging in normal work or normal daily life, the period during which such condition exists shall be deemed as Outpatient Days for the application of the preceding paragraph.

3 The Company shall not pay outpatient consolation money for outpatient treatment after the injury has healed to an extent that does not hinder engagement in normal work or normal daily life.

4 In any case, the Company shall not pay outpatient consolation money for outpatient treatment after 180 days have passed from the date of the accident.

5 If the Company should pay both outpatient consolation money and death compensation money, or both outpatient consolation money and disability compensation money, for one traveler, it shall pay the total amount.

(Special Rules Concerning Payment of Hospitalization Consolation Money and Outpatient Consolation Money)

Article 10 If both Hospitalization Days and Outpatient Days become one day or more for one traveler, the Company shall pay only the larger amount (if the amounts are equal, the item 1 amount) of the following consolation money, notwithstanding the provisions of the preceding two Articles.

1 Hospitalization consolation money that the Company should pay for said Hospitalization Days.

2 Outpatient consolation money that the Company should pay, deeming the number of days obtained by adding said Hospitalization Days to said Outpatient Days (excluding those during the period for which the Company should pay hospitalization consolation money) as Outpatient Days.

(Presumption of Death)

Article 11 If 30 days have passed since the aircraft or vessel on which the traveler was aboard went missing or was wrecked, and the traveler is still not found, the traveler shall be presumed to have died due to injury under Article 1 on the date the aircraft or vessel went missing or was wrecked.

(Influence of Other Physical Disabilities or Diseases)

Article 12 If injury under Article 1 becomes more severe due to the influence of a physical disability or disease already existing at the time the traveler suffered said injury, or due to the influence of an injury or disease that occurred after suffering said injury, unrelated to the accident that caused it, the Company shall determine and pay an amount equivalent to what would have been payable if such influence had not existed.


Chapter 4 Procedures for Occurrence of Accident and Claim for Compensation Money, etc.

(Request for Explanation, etc. Concerning Degree of Injury, etc.)

Article 13 If a traveler suffers injury under Article 1, the Company may request the traveler or the person entitled to receive death compensation money to explain the degree of injury, outline of the accident that caused it, etc., or may request medical examination of the traveler's body or autopsy of the corpse. In such case, the traveler or the person entitled to receive death compensation money must cooperate with these requests.

2 If a traveler or a person entitled to receive death compensation money suffers injury under Article 1 due to causes unknown to the Company, he/she must report to the Company the degree of injury, outline of the accident that caused it, etc., within 30 days from the date of said accident.

3 If the traveler or the person entitled to receive death compensation money violates the provisions of the preceding two paragraphs without justifiable reason recognized by the Company, or in the explanation or report fails to state facts known to him/her or states false facts, the Company shall not pay Compensation Money, etc.

(Claim for Compensation Money, etc.)

Article 14 When a traveler or a person entitled to receive death compensation money wishes to receive payment of Compensation Money, etc., he/she must submit to the Company the Company's prescribed claim form for Compensation Money, etc., and the following documents.

1 For death compensation money claims: a. Certified copy of the traveler's family register, and certified copies of family registers and seal certificates of legal heirs. b. Accident certificate from a public institution (or from a third party if unavoidable). c. Death certificate or autopsy report of the traveler.

2 For disability compensation money claims: a. Seal certificate of the traveler. b. Accident certificate from a public institution (or from a third party if unavoidable). c. Physician's diagnosis certificate proving the degree of disability.

3 For hospitalization consolation money claims: a. Accident certificate from a public institution (or from a third party if unavoidable). b. Physician's diagnosis certificate proving the degree of injury. c. Document from the hospital or clinic stating the number of Hospitalization Days or Outpatient Days.

4 For outpatient consolation money claims: a. Accident certificate from a public institution (or from a third party if unavoidable). b. Physician's diagnosis certificate proving the degree of injury. c. Document from the hospital or clinic stating the number of Hospitalization Days or Outpatient Days.

2 The Company may request submission of documents other than those in the preceding paragraph, or permit omission of part of the documents in the preceding paragraph.

3 If the traveler or the person entitled to receive death compensation money violates the provisions of Paragraph 1, or in the submitted documents fails to state facts known to him/her or states false facts, the Company shall not pay Compensation Money, etc.

(Subrogation)

Article 15 Even if the Company pays Compensation Money, etc., the right to claim damages that the traveler or his/her heir has against a third party for the injury suffered by the traveler shall not be transferred to the Company.

Chapter 5 Compensation for Personal Effects Damage

(Company's Payment Liability)

Article 16 The Company shall pay personal effects damage compensation money (hereinafter referred to as "Damage Compensation Money") in accordance with the provisions of this Chapter when a traveler participating in a package tour organized by the Company suffers damage to his/her personal effects (hereinafter referred to as "Compensable Items") owned by him/her due to an accidental event occurring during his/her participation in the package tour.

(Cases Where Damage Compensation Money Will Not Be Paid - Part 1)

Article 17 The Company shall not pay Damage Compensation Money for damage arising from the following causes.

1 Intentional act of the traveler; however, this shall not apply to damage suffered by persons other than said traveler.

2 Intentional act of a relative living in the same household as the traveler; however, this shall not apply if it was not for the purpose of having the traveler receive Damage Compensation Money.

3 Suicide attempt, criminal act, or fighting of the traveler; however, this shall not apply to damage suffered by persons other than said traveler.

4 Accident occurring while the traveler is driving an automobile or motorized bicycle without possessing a driving qualification prescribed by laws and regulations, or while intoxicated to the extent that normal driving is likely to be impaired; however, this shall not apply to damage suffered by persons other than said traveler.

5 Accident occurring while the traveler intentionally engages in acts violating laws and regulations or receives provision of services in violation of laws and regulations; however, this shall not apply to damage suffered by persons other than said traveler.

6 Exercise of public authority by the state or public bodies, such as seizure, requisition, confiscation, destruction, etc.; however, this shall not apply when taken as a necessary measure for firefighting or evacuation.

7 Defect in the Compensable Item; however, this shall not apply to defects that could not have been discovered even with due care by the traveler or the person managing the Compensable Item on his/her behalf.

8 Natural wear and tear, rust, mold, discoloration, damage by rats, damage by insects, etc., of the Compensable Item.

9 Mere external damage that does not impair the function of the Compensable Item.

10 Leakage of liquid that is a Compensable Item; however, this shall not apply to damage caused to other Compensable Items as a result thereof.

11 Forgetting or losing the Compensable Item.

12 Causes listed in Article 3, Paragraph 1, Items 9 to 12.

2 In the case of package tours for Domestic Travel, in addition to those prescribed in the preceding paragraph, the Company shall not pay Damage Compensation Money for damage arising from the following causes.

1 Earthquake, volcanic eruption, or tsunami.

2 Accidents accompanying the cause in the preceding item or accidents arising from disorder accompanying these.

(Cases Where Damage Compensation Money Will Not Be Paid - Part 2)

Article 17-2 The Company may not pay Damage Compensation Money if the traveler falls under any of the following causes.

1 Being recognized as falling under Anti-Social Forces.

2 Being recognized as providing funds, etc., to Anti-Social Forces or providing convenience, etc., or otherwise being involved with them.

3 Being recognized as improperly utilizing Anti-Social Forces.

4 In the case of a corporation, being recognized that Anti-Social Forces control said corporation or are substantially involved in its management.

5 Otherwise being recognized as having a socially reprehensible relationship with Anti-Social Forces.

(Compensable Items and Their Scope)

Article 18 Compensable Items are limited to personal effects owned by the traveler and carried during participation in the package tour.

2 Notwithstanding the preceding paragraph, the following items are not included in Compensable Items.

1 Cash, checks, other securities, stamps, postage stamps, or similar items.

2 Credit cards, coupon tickets, air tickets, passports, or similar items.

3 Manuscripts, design documents, drawings, account books, or similar items (including those recorded on recording media capable of direct processing by information equipment (computers and their peripheral equipment such as terminal devices, etc.), such as magnetic tape, magnetic disk, CD-ROM, optical disk, etc.).

4 Vessels (including yachts, motorboats, and boats) and automobiles, motorized bicycles, and their accessories.

5 Mountain climbing equipment, expedition equipment, or similar items.

6 False teeth, artificial limbs, contact lenses, or similar items.

7 Animals and plants.

8 Other items designated by the Company in advance.

(Amount of Damage and Payment Amount of Damage Compensation Money)

Article 19 The amount of damage for which the Company should pay Damage Compensation Money (hereinafter referred to as "Amount of Damage") shall be determined based on either the value of the Compensable Item at the place and time the damage occurred, or the total amount of repair costs necessary to restore the Compensable Item to the condition immediately before the damage occurred and the expenses under Article 20, Paragraph 3, whichever is lower.

2 If the Amount of Damage for one piece or one pair of a Compensable Item exceeds 100,000 yen, the Company shall apply the provisions of the preceding paragraph deeming the amount of damage for that item to be 100,000 yen.

3 The amount of Damage Compensation Money to be paid by the Company shall be limited to 150,000 yen per traveler per package tour. However, if the Amount of Damage does not exceed 3,000 yen per traveler per accident, the Company shall not pay Damage Compensation Money.

(Prevention of Damage, etc.)

Article 20 When a traveler becomes aware that damage prescribed in Article 16 has occurred to a Compensable Item, he/she must perform the following matters.

1 Endeavor to prevent and mitigate the damage.

2 Notify the Company without delay of the degree of damage, outline of the accident that caused it, and the existence of insurance contracts concerning the Compensable Item that the traveler suffered damage to.

3 If the traveler can receive compensation for the damage from another person, take necessary procedures for exercising such right.

2 If the traveler violates Item 1 of the preceding paragraph without justifiable reason, the Company shall deem the amount that could have been prevented or mitigated as deducted from the amount of damage; if he/she violates Item 2, the Company shall not pay Damage Compensation Money; and if he/she violates Item 3, the Company shall deem the amount that could have been received by exercising the right that should have been obtained as deducted from the amount of damage.

3 The Company shall pay the following expenses.

1 Expenses required for preventing or mitigating damage as prescribed in Item 1 of the preceding paragraph that the Company recognizes as necessary or beneficial.

2 Expenses necessary for procedures as prescribed in Item 3 of the preceding paragraph.

(Claim for Damage Compensation Money)

Article 21 When a traveler wishes to receive payment of Damage Compensation Money, he/she must submit to the Company the Company's prescribed claim form for Damage Compensation Money and the following documents.

1 Accident certificate from a police station or a third party substituting therefor.

2 Document proving the degree of damage to the Compensable Item.

3 Other documents requested by the Company.

2 If the traveler violates the provisions of the preceding paragraph, or in the submitted documents intentionally states false facts, or forges or alters such documents (including having a third party do so), the Company shall not pay Damage Compensation Money.

(When There Is an Insurance Contract)

Article 22 If there is an insurance contract under which insurance money should be paid for the damage under Article 16, the Company may reduce the amount of Damage Compensation Money to be paid by the Company.

(Subrogation)

Article 23 If the traveler has a right to claim damages against a third party for damage for which the Company should pay Damage Compensation Money, such right to claim damages shall be transferred to the Company within the limit of the amount of Damage Compensation Money paid by the Company to the traveler.


Appendix 1 (Related to Article 5, Paragraph 1, Item 1)

Mountaineering (using mountaineering equipment such as ice axes, crampons, ropes, hammers, etc.) Luge

Bobsleigh Skydiving Hang gliding

Riding ultra-light powered aircraft (motor hang gliders, microlights, ultralights, etc.)

Riding gyroplanes Other dangerous sports similar to the above


Appendix 2 (Related to Article 7, Paragraphs 1, 3, and 4)

I. Disability of One Eye

(1) When both eyes become blind: 100%

(2) When one eye becomes blind: 60%

(3) When corrected visual acuity of one eye becomes 0.6 or less: 5%

(4) When visual field constriction of one eye occurs (meaning when the total of angles of the normal visual field becomes 60% or less): 5%


II. Disability of Ears

(1) When hearing is completely lost in both ears: 80%

(2) When hearing is completely lost in one ear: 30%

(3) When normal speech cannot be understood at a distance of 50 centimeters or more in one ear: 5%

III. Disability of Nose

When a significant functional impairment remains in the nose: 20%

IV. Disability of Chewing or Speech

(1) When the function of chewing or speech is completely lost: 100%

(2) When a significant functional impairment remains in chewing or speech: 35%

(3) When a functional impairment remains in chewing or speech: 15%

(4) When five or more teeth are lost: 5%

V. Disfigurement of Appearance (meaning face, head, neck)

(1) When significant disfigurement remains on the appearance: 15%

(2) When disfigurement (on the face, meaning a scar of approximately 2 centimeters in diameter, a linear scar of approximately 3 centimeters in length) remains on the appearance: 3%


VI. Disability of Spine

(1) When significant deformity or significant movement impairment remains in the spine: 40%

(2) When movement impairment remains in the spine: 30%

(3) When deformity remains in the spine: 15%

VII. Disability of Arm (meaning from wrist joint upward), Leg (meaning from ankle joint upward)

(1) When one arm or one leg is lost: 60%

(2) When the function of two or three joints among the three major joints of one arm or one leg is completely lost: 50%

(3) When the function of one joint among the three major joints of one arm or one leg is completely lost: 35%

(4) When a functional impairment remains in one arm or one leg: 5%

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